Support
Drivers, apps, and setup help whenever you need it.
Track order
Orders are dispatched within 48 hours on average. You'll get a tracking link by email as soon as your parcel leaves us. If it hasn't arrived, send us your order number and we'll chase the carrier.
Warranty
Every printer carries a 2-year standard warranty against manufacturing defects and component failure under normal use. Consumables — print heads worn through use, paper and labels — are not covered.
Returns
Unused items in their original packaging can be returned within 30 days. If a printer turns out to be the wrong specification for your setup, talk to us first — we'd rather swap it for the right model.
Drivers, apps & FAQs
Drivers are available for Windows, macOS, Android and iOS depending on the model. Tell us your model number and operating system and we'll send the correct build, along with setup instructions.
Still need a hand?
Tell us your model number and what you’re trying to connect it to. Most setup issues are resolved on the first reply.